How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
These channels include self-service, chatbots, instant messaging, texting, support threads, and more. In theory, the more channels available, the less that voice — and therefore humans — will matter. IVR (Interactive Voice Response) Assistant. 2006, September 13). But that’s not the case.
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