How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
These channels include self-service, chatbots, instant messaging, texting, support threads, and more. Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title. 2006, September 13). Rosenbaum, E.
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