Remove 2006 Remove Average Handle Time Remove Multichannel Remove Surveys
article thumbnail

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Despite what you might assume, most contact centre QA tools are not multichannel…”.