25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. Customer service diminishes. This will improve campaign performance overall including agents’ service levels. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.
334 
Let's personalize your content