2004 Chatbots CRM Self service 
Babelforce
AUGUST 12, 2021
You can use it to enable self-service , route calls more effectively, or gather caller intent. Scotland’s pollen index is an early example of the tech from way back in 2004. Website support chatbots. If you’ve ever tried to get help online, you’ll likely have come across a support chatbot. Conversational IVR.
LiveChat
JANUARY 20, 2017
For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. It’s the era of omnichannel customer service. Trend #2: Self-service.
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