Fonolo
FEBRUARY 9, 2023
#slas #contactcenters Click To Tweet Some analysts say that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology.
Fonolo
JUNE 9, 2014
One analyst told me that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. There’s debate over whether Ericsson or Rockwell was actually first to market with a true ACD.
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