Workforce Optimization Ushers in the Real-Time Contact Center
DMG Consulting
APRIL 16, 2019
million in 2003 to approximately $1.7 Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018.
48 
Let's personalize your content