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6 Most Popular Customer Experience Metrics and KPIs Explained Simply

Lumoa

NOVEMBER 8, 2018

Net Promoter Score (NPS) As you could clearly see from the graph, NPS is the favourite customer experience metric among Nordic companies. The same applies also globally.About two thirds of all companies are using it to define where they stand in terms of the customer experience. Retention rate Customer retention rate?is

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Metrics Customer Experience Benchmark Surveys 172
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