Workforce Optimization Ushers in the Real-Time Contact Center
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 As the quality and effectiveness of self-service solutions improve, the number of contact center seats will decline. billion for the first half of 2018.
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