Workforce Optimization Ushers in the Real-Time Contact Center
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 Enterprises are leveraging interaction analytics to replace outdated methods (surveying, focus groups, etc.) Over the past 15 years, total WFO revenue has gone from $803.4
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