Adding a Chatbot: Trust a Pro or Build it Yourself?
SmartAction
OCTOBER 19, 2022
Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. When there is an inconsistent experience, everyone gets frustrated because of the repetitive data collection by chatbots, IVR, and live agents. GET IN TOUCH See How We Can Help You Exceed your CX Goals.
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