Remove 2002 Remove Contact Center Remove Customer Care Remove Customer Service
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SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors

SmartAction

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. I don’t want to wait on hold to talk to a person, and neither do customers.

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Adding a Chatbot: Trust a Pro or Build it Yourself?

SmartAction

SmartAction’s designers, project managers, developers, IT professionals, and QA team help clients make the transition to AI automation, often starting with voice and expanding to other channels like chatbots for automated customer service solutions. Check out this blog post to find out. appeared first on SmartAction.