2002 Call Center Customer Experience Virtual Agent 
SmartAction
OCTOBER 19, 2022
Conversational chatbots are one of the top market disruptors in call center automation. Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. In fact, many businesses have seen this firsthand: call numbers drop temporarily before rising to pre-chatbot levels or greater.
SmartAction
FEBRUARY 21, 2019
The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers.
SmartAction
MARCH 15, 2019
SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Enterprise Connect will be held from March 18 to March 21 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.
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