Remove 2001 Remove Average Handle Time Remove Customer Service Remove First call resolution
article thumbnail

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Call centers must keep in mind…”. Any call center monitoring software is only as good as the people who know how to use it. TerminixTriad. Craig Borowski. SoftwareAdvice.