Hodusoft

APRIL 11, 2024

In this comprehensive guide, we will explore how businesses can meet regulatory standards while providing exceptional customer service by understanding the intricacies of HIPAA compliance concerning contact center software. In simple words, call centers or contact centers must communicate ePHI in compliance with HIPAA security rules.

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

Call Experts

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

JustCall

APRIL 9, 2024

These innovative software solutions tackle the biggest frustrations of traditional phone calling. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. > Kixie PowerCall: A PC/mobile compatible dialer with a Do Not Call list and auto-SMS functionality. > Multi-level IVR.

voip 40

voip Sales Scripts CRM 40