Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey
Customer Service Life
MAY 11, 2022
Almost exactly a year ago, I published a column titled How to Optimize Zendesk to Deliver Both Effective and Efficient Customer Support. In the months following that post, my company upgraded our Zendesk subscription to a plan that included the use of their AnswerBot product. Understanding the Key Metrics for Self-Service.
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