Remove Finance Remove Inbound sales Remove Morale
article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Cory holds an MBA in Logistics and Finance from the University of Tennessee. With smart-routing, companies can also boost employee morale. Agent Redundancy Rating.