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Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2

NobelBiz

This may be done with through customer journey mapping. The post Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2 appeared first on NobelBiz®. In fact, Businesses must cope with customers who use a wide array of communication channels.

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Customer Journey: Improving Customer Experience Through Mapping – Part 2 of 2

NobelBiz

A Customer Journey Map is a shared representation of all the aspects of increasingly sophisticated hybrid, physical, and omnichannel of a clients' interraction. This mapping reveals new usage, changes in behavior, preferred and avoided communication platforms, as well as your competitive strengths and limitations.