Contact center software Feedback Scripts Seminar 
SharpenCX
JUNE 28, 2023
The best way to gather this data is through customer feedback surveys. These certainly aren’t the only call center metrics you can gather. Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. This can help you determine which agents may need further training.
Fonolo
JANUARY 31, 2023
Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. How to Buy Contact Center Software 6.
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