So You Need a Quality Application? Consider These 7 Things
Customer Service Life
JUNE 17, 2019
But if you’re a small to medium operation, or even a new startup, this technology can be cost prohibitive. I hope that’s a freeing thought for folks out there who might feel like they’re doing quality wrong in their contact center because they’ve not yet gone high tech. Calibrate with all scorers. Permissions and access.
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