20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Osiris Parikh @CommonSenseEd.
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