20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Call-type tracking is also important. Understanding the types of calls you receive will increase your effectiveness with hiring, training, and staffing. With smart-routing, companies can also boost employee morale. Using data on the types of incoming calls ensures the best experience for the customer and the employees.
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