20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
“The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”. Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Osiris Parikh @CommonSenseEd.
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