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Maximizing Success in Call Center Campaigns

NobelBiz

A call center campaign essentially involves a team of agents working together to accomplish business goals. These goals can include providing support generating sales or gathering market insights. In a call center campaign, agents can engage in various activities depending on the objectives set by the business.

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A comprehensive guide to call center campaigns: Definition and types

Dialer 360

Call center campaigns can be very effective in generating sales or leads. Call center agents can segment their calls according to different criteria such as customer type, goal, region, etc. However, this contributes to better customer service and optimize sales.