Inbound KPI Metrics to Monitor for Operational Efficiency
Calltools
JUNE 9, 2021
According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. How many callers hang up before an agent picks up or solves an issue? Reduce your inbound call abandonment rate to increase customer retention. Time in Queue. Service Level.
Let's personalize your content