Call center experience Feedback Scripts virtual call center 
Fonolo
NOVEMBER 17, 2020
Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Responsive social support teams see this trend as an opportunity to create a unified customer experience. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.
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