Call center experience Employee engagement Surveys virtual call center 
Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Keeping employees motivated is a challenge in every industry.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Talk to them regularly at key points in your relationship with them – when they’ve made a purchase, called your contact center or canceled an order. Share responsibility and construct a common goal.
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