Remove Big data Remove Consulting Remove Customer emotions Remove Gamification
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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Customer Experience in Financial Services: A Comprehensive Guide

Balto

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Instead, you can improve customer experience in physical branches by incorporating customer training venues with showroom-style designs.