Big data Chatbots Service level virtual call center 
Fonolo
NOVEMBER 17, 2020
More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. Call Centers Will Change in 2020. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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