Big data Chatbots Employee engagement virtual call center 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Here are the top 10 trends that contact center leaders must understand and address this year.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Just as change must be demonstrated, employees also should be empowered to take action where necessary in order to be a part of building the culture.
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