Big data Chatbots Customer Care First call resolution 
Comm100
JUNE 5, 2018
Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality. Here are some more ways AI can be used in the call center. Capturing Customer Data. Identifying and Switching Calls.
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. How Well Can You Measure the ROI of Your Customer Service Initiative?
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