Big data Call center experience CRM Surveys 
Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Source: The Contact Center Satisfaction Index Mid-Year 2013.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Talk to them regularly at key points in your relationship with them – when they’ve made a purchase, called your contact center or canceled an order.
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