Benchmark call center professionals Customer effort Groups 
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. About: This is a two-for-one deal from cloud call center vendor Five9.
Fonolo
APRIL 24, 2018
Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year. That makes sense, but the term “customer effort” is so nebulous, it’s hard to extract much meaning from this data point. About: This is a two-for-one deal from cloud call center vendor Five9.
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