CRM Call Center – Productivity Miracle or Illusive Nightmare?
Babelforce
JULY 7, 2022
An ecommerce store will keep data about purchases and contact history. In contrast, a B2B seller’s CRM will include contracts, emails, and proposals. If the CRM connects to the call center software , it will add this data to the customer’s profile. The data a CRM stores depends on the business type.
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