Playvox

MAY 4, 2023

Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Don’t you feel the same? It’s a win-win.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

NobelBiz

FEBRUARY 7, 2022

Update your clients on your multichannel Customers being informed about a new alternative service could help the contact center’s channel-shift strategy. Also, because agents are no longer compelled to solicit clients for comments, such a message might reduce important KPIs such as the average handling time (AHT).

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52