Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
ESat can be measured by surveying staff to establish an Employee Satisfaction Index (ESI). This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback. PaaS often provides an OS as well as infrastructure, but with fewer pre-built applications than a SaaS solution.
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