Contact Center Terminology 2019 That You Need To Know
Dialer 360
JANUARY 18, 2019
In huge volume, for sale, customer service, marketing, telemarketing, and technical support. Automatic Callback: When a caller gets a engage tone, features in the telephone system instructs the system. For instance, press 1 sale, 2 customer care executives etc. This is just like success rate of effort made.
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