Automatic Callback First call resolution Self service Virtual Agent 
aircall
NOVEMBER 4, 2016
Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Ask for training. Chances are, your team will need help adjusting to this new work tool.
aircall
NOVEMBER 4, 2016
Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Ask for training. Chances are, your team will need help adjusting to this new work tool.
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