Automatic Callback Document Feedback Wait times 
Fonolo
JANUARY 12, 2021
.” It’s come a long way from the early days and comes with an estimated wait time option before the callback offer message. You may be interested to learn that Fonolo has Avaya-approved documentation. NICE Automatic Callback. We’re pleased to see they also now offer conversation scheduling.
Babelforce
NOVEMBER 30, 2022
Expected Wait Time? Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Automatic callback. Document Management System (DMS). Revenue per call.
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