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Contact Center Automation: Tools and Trends for the Decade

JustCall

The primary goal of contact center businesses revolves around improving customer experience. Empowering your contact center business with automated solutions can take your customer interactions to new heights of success. The result is a seamless digital journey for customers and reduced customer handling time for reps.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Features which enhance the customer experience. Lowered costs.

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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Features which enhance the customer experience. Lowered costs.