Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
There’s a lot of terminology to get your head around in call centers and customer experience. That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Average Time to Abandon (ATA). Expected Wait Time?
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