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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Features which enhance the customer experience.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Features which enhance the customer experience.