Remove Automatic Callback Remove Coaching Remove Metrics Remove Schedule adherence
article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. Make sure to bookmark this page for the next time someone asks you to define a predictive dialer! Conformance.