USAN
JUNE 26, 2018
Over the years, they have evolved to incorporate a rather large, rigid stack of products and functions that includes workforce management, quality management, IVR, CTI, automatic callback, and many more. Contact us to learn more.
NobelBiz
FEBRUARY 17, 2023
And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later. It is your responsibility to put in place the required tools.
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