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Contact Center Terminology 2019 That You Need To Know

Dialer 360

JANUARY 18, 2019

Agent: Call center reps also known as contact center reps. This is a person who is responsible for handling inbound and outgoing customer calls. Other communications with the customer in the call center of an organization. For instance, press 1 sale, 2 customer care executives etc.

Contact Center

Contact Center Interactive Voice Response Automatic Callback Call Center

A To Z Call Center Terminologies: Everyone Should Have Aware Of !

Dialer 360

SEPTEMBER 7, 2018

Usually, a call center agent should know as contact center rep in person. That is accountable for handling incoming and outgoing customer’s calls? Furthermore communication with the customer in the call center of an industry. Automatic Callback. Automatic Call Distributor (ACD).

Call Center

Call Center Interactive Voice Response Automatic Callback Contact Center

Customer Contact Central

Contact Center Terminology 2019 That You Need To Know

A To Z Call Center Terminologies: Everyone Should Have Aware Of !

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