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Virtual Hold Competitors: An Overview

Fonolo

This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold Technology is the grandad of virtual queuing and helped pioneer virtual queue management for the call center. NICE Automatic Callback. NICE is one of the world’s largest cloud-based contact center platforms.

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Amazon Connect, the Deconstructed Contact Center

USAN

When Amazon released its contact center service, Amazon Connect, it was met with skepticism by some industry insiders because it didn’t have the features other solutions offer. After working with the cloud-based contact center service for a little over a year, we’ve seen firsthand the power of Amazon Connect in its simplicity.