Automatic Callback Best practices Customer effort First call resolution 
aircall
NOVEMBER 4, 2016
The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. By saving your customers effort, you can increase their overall user experience.
aircall
NOVEMBER 4, 2016
The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. By saving your customers effort, you can increase their overall user experience.
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