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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Managers can: Assign calls to the agent best suited to solving a specific support issue (language, location, IVR selections, etc.).

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Managers can: Assign calls to the agent best suited to solving a specific support issue (language, location, IVR selections, etc.).