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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed. Focus on success.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed. Focus on success.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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