Remove Automatic Callback Remove Average Handle Time Remove Schedule adherence Remove Wait times
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Average speed of Answer is a call center KPI which indicates the average amount of time a caller must wait to reach an agent after they’ve entered a queue. This does not include time spent navigating an IVR system. Average Handling Time (AHT). Expected Wait Time? Revenue per call.